Customer Care Frequently / Asked Questions
Information Notices:
Dear Valued Customers,
When you are checkout, could you please make sure that your billing information matches your credit card billing address exactly ( i.e., street/city/state/zip code) In many cases submitting a valid credit card number with an incorrect billing address can still result in a hold on our account. If this occurs, please note that those authorizations will drop off your account within 3 to 5 business days, depending on your issuing bank. Please contact your bank for further questions.
Q: What should I do if my billing information does not match my credit card?
A: It is important that your billing information matches your credit card billing address (street/city/state/zip code) to avoid any issues with your payment. In many cases, submitting a credit card number with an incorrect billing address can still result in a hold on your account. If this occurs, the hold will drop off within 3 to 5 business days, depending on your issuing bank.
Q: What payment methods does NA*PRAWDE® accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Q: How do I know if my payment was processed successfully?
A: Upon completing your payment, you will receive a confirmation message with the details of your transaction. If you do not receive a confirmation message or have any questions regarding your payment, please contact us for assistance.
Can I cancel or change my order?
At NA*PRAWDE®, we understand that sometimes changes are necessary. While we cannot guarantee that changes or cancellations can be made once an order has been placed, please contact us at customerservice@na-prawde.com, and we will do our best to assist you. Our dedicated team is committed to providing you with the highest level of service and ensuring that your experience with us is exceptional.
Q: What is NA*PRAWDE®'s policy on order cancellations or changes?
A: While we cannot guarantee that changes or cancellations can be made once an order has been placed, we will do our best to assist you. Our dedicated team is committed to providing you with the highest level of service and ensuring that your experience with us is exceptional.
Q: How do I request a cancellation or change to my order?
A: To request a cancellation or change to your order, please contact us as soon as possible and we will do our best to assist you. Please note that we cannot guarantee that changes or cancellations can be made once an order has been placed.
Q: Can I change the delivery address of my order?
A: While we cannot guarantee that changes can be made once an order has been placed, please contact us as soon as possible and we will do our best to assist you with any changes, including delivery address changes.
What should I do if have a question about my order?
We understand you may have questions about the process of your order, which is why we're here to help. Whether you're wondering about shipping times or the status of your order, we're available to assist. After you place your order, you'll receive a confirmation number and email to let you know that your purchase is being processed. If you have any questions or concerns about your order status, feel free to reach out to us anytime.
Q: How do I track the status of my NA*PRAWDE® order?
A: You can track your order status by logging into your account on our website and navigating to the 'Order History' section. You will be able to see the status of each order you have placed, as well as any shipping information available.
Q: How long will it take for my order to arrive?
A: Shipping times vary depending on your location and the shipping method you choose at checkout. You should receive an estimated delivery date when you complete your purchase.
Q: What should I do if I haven't received my order yet?
A: If you haven't received your order by the estimated delivery date, please contact our customer service team for assistance. We're here to help!
How will I know if NA*PRAWDE® received my order?
Once your order is placed, you will receive a confirmation number and a confirmation email notifying you that your order is being processed. If you do not receive this email within 24 hours, please do not hesitate to contact us at Customerservice@na-prawde.com. We take pride in our luxurious clothing brand and want to ensure that every customer is completely satisfied with their purchase.
Q: What happens if I don't receive my order confirmation email?
A: If you do not receive your order confirmation email within 24 hours of placing your order, please contact us at Customerservice@na-prawde.com.
Q: Can I cancel my order?
A: Orders cannot be canceled once they have been placed. Please ensure that all information is correct before submitting your order.
Q: How can I contact customer service?
A: You can contact us at Customerservice@na-prawde.com. Our customer service team is available to assist you with any questions or concerns you may have.
How do I unsubscribe from NA*PRAWDE® email?
You can unsubscribe by emailing us at Info@na-prawde.com to by clicking on the unsubscribe link at the bottom of NA*PRAWDE® in your inbox.
Q: What is the process for unsubscribing from NA*PRAWDE®?
A: Unsubscribing from NA*PRAWDE® is a simple process. You can either email us at Info@na-prawde.com and request to be removed from our mailing list, or click on the unsubscribe link at the bottom of any NA*PRAWDE® email you receive.
Q: How long does it take to stop receiving emails from NA*PRAWDE®?
A: After unsubscribing from NA*PRAWDE®, it may take up to 24-48 hours to be removed from our mailing list and stop receiving emails.
Q: What should I do if I continue to receive emails after unsubscribing?
A: If you continue to receive emails from NA*PRAWDE® after unsubscribing, please email us at Info@na-prawde.com and we will ensure that you are removed from our mailing list.
What forms of payment do NA*PRAWDE® accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and PayPal, for more information, please contact us at
Can I order or ship NA*PRAWDE® products outside of The United States?
Q: Can I order products from NA*PRAWDE® online?
A: Yes, you can order products from NA*PRAWDE® by contacting us directly via email at Info@na-prawde.com. Please note that we do not have a physical shop at the present time.
Q: How will my order be shipped?
A: We will ship your order via a reputable courier service to ensure that it arrives safely and on time. Shipping rates may vary depending on your location.
Q: How long will it take for my order to arrive?
A: The delivery time will vary depending on your location and the courier service used. We will provide you with a tracking number so that you can monitor the progress of your order.
What are the payment options?
Q: What payment methods does NA*PRAWDE® accept?
A: NA*PRAWDE® accepts PayPal, Visa, Mastercard, and both debit and credit cards.
Q: Is my payment information secure with NA*PRAWDE®?
A: Yes, NA*PRAWDE® takes the security of your payment information seriously and uses encryption to ensure that your information is protected.
Q: What should I do if I have a problem with my payment or order?
A: For any payment or order issues, please contact us at info@na-prawde.com and we will do our best to assist you.
Help Center
How do I return an item from NA*PRAWDE®?
If you bought an item sold and shipped by NA*PRAWDE®. store, you can return or replace it by mail within 30 days of receiving the order unless otherwise noted in our Return & Exchange Policy.
Learn how to start your return on www.naprawde.store for a refund or exchange.
The store can only accept returns for a refund. Learn how to start a return on NA*PRAWDE®. store to bring in a store (but keep in mind we cannot offer replacements when you choose this option).
Items purchased from dealers or resellers and not NA*PRAWDE®.store directly are not eligible for return, refund, or exchange. Learn how to return items sold by Marketplace Sellers ( as long as they're within our Marketplace Return Policy
Q: Can I return items purchased from NA*PRAWDE®.?
A: Yes, if you purchased an item sold and shipped by NA*PRAWDE®., you can return or replace it by mail within 30 days of receiving the order, unless otherwise noted in our Return & Exchange Policy.
Q: What is NA*PRAWDE®.'s return policy?
A: Our return policy allows you to return or replace any item sold and shipped by NA*PRAWDE®. by mail within 30 days of receiving your order unless otherwise noted in our Return & Exchange Policy.
Q: How do I initiate a return with NA*PRAWDE®.?
A: To initiate a return, please contact our customer service team by phone or email. We will provide you with instructions on how to return your item by mail.
What is NA*PRAWDE® return and exchange policy?
RETURN & EXCHANGES POLICY
We want you to love Your NA*PRAWDE® product, but we get that sometimes it doesn't work out. If you are not satisfied with your purchase, please return it to us by mail or in-store within 30 days for an exchange or a refund in your original form of payment.
Purchases made via PayPal or other third-party payment processors may be returned by mail for a refund to the original account or to a NA*PRAWDE®.store for store credit.
Purchases can be returned by mail or to a NA*PRAWDE®.store and must be in new or unused condition.
We're sorry, but customized items cannot be returned or exchanged. This includes NA*PRAWDE® Create or special items or cut-to-site belts. If you're not satisfied with your customized NA*PRAWDE® Create pieces.
RETURNS BY MAIL (U.S.)
Fill out the return form included in your order and include it in your package. Attach the prepaid UPS label included with your order to your shipping box and drop the box at a UPS/USPS location. Your return or exchange will be processed within 5-7 days of receipt. (The timing of when it will post to your account will vary depending on your bank).
Returns by Mail by filling out the return form included in your order and including it in your package. Return your order via an insured, traceable shipping service such as UPS, USPS, FedEx, or DHL and make the label out to:
NA*PRAWDE® Returns
1870 Hayden Bridge Road
Springfield, OR 97477
Customers are responsible for return postage.
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Purchases with a receipt or online invoice: A refund will be issued in the original form of payment.
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Purchase without a receipt or online invoice: A refund will be issued in the form of NA*PRAWDE®.store credit at the lowest price of the items offered within the last 30 days.
PRICE ADJUSTMENTS
If a full-priced item has been marked down within 7 days of your purchase, you may bring it to the NA*PRAWDE® retail store along with your receipt or call us at 541.505.9883 for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.
NA*PRAWDE®
What are the payment options?
Q: What payment options does NA*PRAWDE® accept?
A: We accept a variety of payment options, including PayPal, Visa, MasterCard, credit and debit cards, and more.
Q: Is it safe to make a payment on NA*PRAWDE®?
A: Yes, NA*PRAWDE® takes the security of our customers' information seriously. We use the latest encryption technology to ensure that all transactions are safe and secure.
Q: Is there a minimum order value for online payments?
A: No, there is no minimum order value for online payments. You can purchase items of any value using any of the payment methods we accept.
Q: How can I change my payment method after placing an order?
A: If you need to change your payment method after placing an order, please contact our customer support team as soon as possible.
Do you sell gift cards?
Q: What is an NA*PRAWDE e-gift card?
A: The NA*PRAWDE gift card is a quick and easy way to give the gift of fashion. The card can be used to purchase any products in our online store.
Q: How can I purchase a NA*PRAWDE e-gift card?
A: You can purchase an NA*PRAWDE e-gift card from our online store. The card is available in denominations of $25, $50, $75, $100, $150, $200, and $250.
Q: How can I redeem the NA*PRAWDE e-gift card?
A: You can redeem the NA*PRAWDE e-gift card during checkout at our online store. Simply enter the gift card code in the designated field and the amount will be deducted from your total.
Q: What is an NA*PRAWDE e-gift card?
A: The NA*PRAWDE e-gift card is the perfect gift for anyone who loves fashion. The card can be used to purchase any products in our online store.
Q: Can I check the balance of my NA*PRAWDE e-gift card?
A: Yes, you can check the balance of your NA*PRAWDE gift card by visiting our website and entering the gift card code in the designated field.
Q: Are there any fees associated with the NA*PRAWDE e-gift card?
A: No, there are no additional fees associated with the NA*PRAWDE e-gift card. The amount of the gift card is the amount that can be used to purchase products in our online store.
Q: Can I reload my NA*PRAWDE e-gift card?
A: Unfortunately, once an NA*PRAWDE e-gift card has been used to purchase a product, it cannot be reloaded or reused.
Q: What can I use my NA*PRAWDE e-gift card for?
A: You can use your NA*PRAWDE e-gift card to purchase NA*PRAWDE products.
Q: Where can I buy a NA*PRAWDE e-gift card?
A: You can purchase an NA*PRAWDE e-gift card by visiting our website or contacting our customer service team.
Q: Can I give a NA*PRAWDE e-gift card as a gift?
A: Yes, NA*PRAWDE gift cards make great gifts for friends and family who love our products.
Q: How does a NA*PRAWDE e-gift card work?
A: Once purchased, you can use your NA*PRAWDE e-gift card to purchase NA*PRAWDE products. However, once it has been used to buy a product, it cannot be reused again.
Q: Where can I redeem my NA*PRAWDE e-gift card?
A: You can redeem your NA*PRAWDE e-gift card by entering the gift card code during checkout on our website.
Q: Can I return a product that was purchased using an NA*PRAWDE e-gift card?
Please note that product that was purchased by using e-gift card purchases cannot be returned or refunded.
Q: Can I return or exchange NA*PRAWDE's gift card?
A: No, NA*PRAWDE's gift card purchases are final and cannot be returned or exchanged.
NA*PRAWDE® Shipping Policy
SHIPPING AND DELIVERY WITH NA*PRAWDE® IN THE UNITED STATE
GOOD NEWS: STANDARD SHIPPING IS FREE ON ALL ORDERS IN THE UNITED STATES.
Please note that items in your order may be shipped separately.
STANDARD SHIPPING
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Shipping Fees: Free on all orders.
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Estimated Delivery Time: Within 3-5 business days. Customized or special items require an additional 2-3 days to ship.
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Exception: Python cannot shipped to California.
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Other Fees: Sale and service tax where applicable.
EXPRESS SHIPPING
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Shipping Fees on orders under $150: $20
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Shipping Fees on orders over $150: $25.50
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Estimated Delivery Time: Within 2-3 business days.
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Exceptions: Not available on customizes or special items.
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Other Fees: Sale and service tax where applicable.
OVERNIGHT SHIPPING
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Shipping fees on orders under $150: $27
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Shipping fees on orders over $150: $30.50
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Estimated Delivery Time: Next business day for orders placed prior to 1 PM EST. All orders placed after 1 PM EST will leave our warehouse the following business day.
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Exceptions: Overnight shipping is not eligible for Saturday delivery.
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Other Fees: Sales and service tax where applicable.
ALASKA, PUERTO RICO
STANDARD SHIPPING
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Shipping Fees: Free on all orders.
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Estimated Delivery Time: within 4-5 business days
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Exceptions: No Overnight delivery
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Other Fees: Sales and service tax where applicable
HAWAII
STANDARD SHIPPING
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Shipping Fees: Free on all orders.
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Estimated Delivery Time: Within 4-5 business days
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Exceptions: No overnight delivery
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Other Fees: Sales and service tax where applicable
PO, APO AND FPO BOXES
PARCEL POST
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25 on all orders
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Estimated Delivery Time: Within 7-10 business days. Please note shipments to military addresses (APO, FPO) may be subject to longer transit times due to military processing.
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Exceptions: No overnight delivery. Only available in the continental US, Alaska, and Hawaii orders. Fragrances cannot be shipped to PO, APO, and FPO boxes.
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Other Fees: Sale and service tax where applicable.
CANNADA
STANDARD SHIPPING
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Shipping Fees: Free an all orders over $250. For orders under $250: $ 25
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Estimated Delivery Time: Within 7-9 business days
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Exceptions: No express or Overnight delivery. Exotic cannot be shipped.
SHIPPING AND DELIVERLY WORLDWIDE
Please note that items in your order may be shipped separately.
ALASKA, Puerto Rico