Customer Care Frequently / Asked Questions
Information Notices:
Dear Valued Customers,
When you are checkout, could you please make sure that your billing information matches your credit card billing address exactly ( i.e., street/city/state/zip code) In many cases submitting a valid credit card number with an incorrect billing address can still result in a hold on our account. If this occurs, please note that those authorizations will drop off your account within 3 to 5 business days, depending on your issuing bank. Please contact your bank for further questions.
Q: What should I do if my billing information does not match my credit card?
A: It is important that your billing information matches your credit card billing address (street/city/state/zip code) to avoid any issues with your payment. In many cases, submitting a credit card number with an incorrect billing address can still result in a hold on your account. If this occurs, the hold will drop off within 3 to 5 business days, depending on your issuing bank.
Q: What payment methods does NA✽PRAWDE® accept?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
Q: How do I know if my payment was processed successfully?
A: Upon completing your payment, you will receive a confirmation message with the details of your transaction. If you do not receive a confirmation message or have any questions regarding your payment, please contact us for assistance.
Q: Why did my order arrive in separate packages?
A: We use several warehouses and trusted suppliers to fulfill orders. Depending on item availability and location, your products may ship separately and arrive at different times.
Please note: We work with multiple warehouses and suppliers. Depending on stock availability, your items may ship separately and arrive at different times.
Can I cancel or change my order?
At NA✽PRAWDE®, we understand that sometimes changes are necessary. While we cannot guarantee that changes or cancellations can be made once an order has been placed, please contact us at Info@na-prawde.com, and we will do our best to assist you. Our dedicated team is committed to providing you with the highest level of service and ensuring that your experience with us is exceptional.
Q: What is NA✽PRAWDE®'s policy on order cancellations or changes?
A: While we cannot guarantee that changes or cancellations can be made once an order has been placed, we will do our best to assist you. Our dedicated team is committed to providing you with the highest level of service and ensuring that your experience with us is exceptional.
Q: How do I request a cancellation or change to my order?
A: To request a cancellation or change to your order, please contact us as soon as possible and we will do our best to assist you. Please note that we cannot guarantee that changes or cancellations can be made once an order has been placed.
Q: Can I change the delivery address of my order?
A: While we cannot guarantee that changes can be made once an order has been placed, please contact us as soon as possible and we will do our best to assist you with any changes, including delivery address changes.
What should I do if have a question about my order?
We understand you may have questions about the process of your order, which is why we're here to help. Whether you're wondering about shipping times or the status of your order, we're available to assist. After you place your order, you'll receive a confirmation number and email to let you know that your purchase is being processed. If you have any questions or concerns about your order status, feel free to reach out to us anytime.
Q: How do I track the status of my NA✽PRAWDE® order?
A: You can track your order status by logging into your account on our website and navigating to the 'Order History' section. You will be able to see the status of each order you have placed, as well as any shipping information available.
Q: How long will it take for my order to arrive?
A: Shipping times vary depending on your location and the shipping method you choose at checkout. You should receive an estimated delivery date when you complete your purchase.
Q: What should I do if I haven't received my order yet?
A: If you haven't received your order by the estimated delivery date, please contact our customer service team for assistance. We're here to help!
How will I know if NA✽PRAWDE® received my order?
Once your order is placed, you will receive a confirmation number and a confirmation email notifying you that your order is being processed. If you do not receive this email within 24 hours, please do not hesitate to contact us at Info@na-prawde.com . We take pride in our luxurious clothing brand and want to ensure that every customer is completely satisfied with their purchase.
Q: What happens if I don't receive my order confirmation email?
A: If you do not receive your order confirmation email within 24 hours of placing your order, please contact us at
Official Email: Info@na-prawde.com
Q: Can I cancel my order?
A: Orders cannot be canceled once they have been placed. Please ensure that all information is correct before submitting your order.
Q: How can I contact customer service?
A: You can contact us at Info@na-prawde.com Our customer service team is available to assist you with any questions or concerns you may have.
How do I unsubscribe from NA✽PRAWDE® email?
You can unsubscribe by emailing us at Info@na-prawde.com to by clicking on the unsubscribe link at the bottom of NA✽PRAWDE® in your inbox.
Q: What is the process for unsubscribing from NA✽PRAWDE®?
A: Unsubscribing from NA✽PRAWDE® is a simple process. You can either email us at Info@na-prawde.com and request to be removed from our mailing list, or click on the unsubscribe link at the bottom of any NA✽PRAWDE® email you receive.
Q: How long does it take to stop receiving emails from NA✽PRAWDE®?
A: After unsubscribing from NA✽PRAWDE®, it may take up to 24-48 hours to be removed from our mailing list and stop receiving emails.
Q: What should I do if I continue to receive emails after unsubscribing?
A: If you continue to receive emails from NA✽PRAWDE® after unsubscribing, please email us at Info@na-prawde.com and we will ensure that you are removed from our mailing list.
What forms of payment do NA✽PRAWDE® accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and PayPal, for more information, please contact us at
Official Email: Info@na-prawde.com
Q: Do you have a physical store?
A: Not yet! Our shop is currently available online only. However, we’re planning to open a physical location in the future — follow us for updates and announcements.
NA✽PRAWDE® | NAPRAWDE, LLC
Official Email: Info@na-prawde.com
Online Shopping Store: www.naprawde.store | Subscribe
Can I order or ship NA✽PRAWDE® products outside of The United States?
Q: Can I order products from NA✽PRAWDE® online?
A: Yes, you can order products from NA✽PRAWDE® by contacting us directly via email at Info@na-prawde.com. Please note that we do not have a physical shop at the present time.
Q: How will my order be shipped?
A: We will ship your order via a reputable courier service to ensure that it arrives safely and on time. Shipping rates may vary depending on your location.
Q: How long will it take for my order to arrive?
A: The delivery time will vary depending on your location and the courier service used. We will provide you with a tracking number so that you can monitor the progress of your order.
What are the payment options?
Q: What payment methods does NA✽PRAWDE® accept?
A: NA✽PRAWDE® accepts PayPal, Visa, Mastercard, and both debit and credit cards.
Q: Is my payment information secure with NA✽PRAWDE®?
A: Yes, NA✽PRAWDE® takes the security of your payment information seriously and uses encryption to ensure that your information is protected.
Q: What should I do if I have a problem with my payment or order?
A: For any payment or order issues, please contact us at official email: info@na-prawde.com and we will do our best to assist you.
Help and Support Center
How do I return an item from NA✽PRAWDE®?
If you bought an item sold and shipped by NA✽PRAWDE®. store, you can return or replace it by mail within 30 days of receiving the order unless otherwise noted in our Return & Exchange Policy.
Learn how to start your return on www.naprawde.store for a refund or exchange.
The store can only accept returns for a refund. Learn how to start a return on NA✽PRAWDE®. store to bring in a store (but keep in mind we cannot offer replacements when you choose this option).
Items purchased from dealers or resellers and not NA✽PRAWDE®.store directly are not eligible for return, refund, or exchange. Learn how to return items sold by Marketplace Sellers ( as long as they're within our Marketplace Return Policy
Q: Can I return items purchased from NA✽PRAWDE®?
A: Yes, if you purchased an item sold and shipped by NA*PRAWDE®., you can return or replace it by mail within 15 days of receiving the order, unless otherwise noted in our Return & Exchange Policy.
Q: What is NA✽PRAWDE®.'s return policy?
A: Our return policy allows you to return or replace any item sold and shipped by NA✽PRAWDE®. by mail within 30 days of receiving your order unless otherwise noted in our Return & Exchange Policy.
Q: How do I initiate a return with NA✽PRAWDE®.?
A: To initiate a return, please contact our customer service team by official email info@na-prawde.com . We will provide you with instructions on how to return your item by mail.
What is NA✽PRAWDE® return and exchange policy?
RETURN & EXCHANGES POLICY
We want you to love Your NA✽PRAWDE® product, but we get that sometimes it doesn't work out. If you are not satisfied with your purchase, please return it to us by mail or in-store within 30 days for an exchange or a refund in your original form of payment.
Purchases made via PayPal or other third-party payment processors may be returned by mail for a refund to the original address.
Purchases can be returned by mail or to a NA✽PRAWDE®.store (depending on original address online shop was shipped ) and must be in new or unused condition.
We're sorry, but customized items cannot be returned or exchanged. This includes NA✽PRAWDE® Create or special items or cut-to-site belts. If you're not satisfied with your customized NA✽PRAWDE® Create pieces.
RETURNS BY MAIL (U.S.)
Fill out the return form included in your order and include it in your package. Attach the prepaid UPS label included with your order to your shipping box and drop the box at a UPS/USPS location. Your return or exchange will be processed within 5-7 days of receipt. (The timing of when it will post to your account will vary depending on your bank).
Returns by Mail by filling out the return form included in your order and including it in your package. Return your order via an insured, traceable shipping service such as UPS, USPS, FedEx, or DHL and make the label out to:
NA✽PRAWDE® Returns or Original Address shipping.
Customers are responsible for return postage.
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Purchases with a receipt or online invoice: A refund will be issued in the original form of payment.
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Purchase without a receipt or online invoice: A refund will be issued in the form of NA✽PRAWDE®.store credit at the lowest price of the items offered within the last 30 days.
PRICE ADJUSTMENTS
If a full-priced item has been marked down within 7 days of your purchase, you may bring it to the NA✽PRAWDE® retail store (Origianl shipping address) along with your receipt or contract official email: info@na-prawde.com for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.
Return and Refund Policy
1. Overview
We want you to love your purchase!
If you’re not completely satisfied, please review our return and refund terms below. These policies are designed to be fair and transparent for both our customers and our business.
2. Physical Products
You may request a return or exchange within 7–14 days of receiving your order (choose your own number here).
To be eligible for a return:
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The item must be unused, in original packaging, and in the same condition as received.
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Proof of purchase (such as your order number or receipt) is required.
Non-returnable items include:
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Sale or clearance items
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Personalized or custom-made items
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Perishable or hygiene-related products (if applicable)
If your return is approved, we’ll issue a refund to your original payment method once the item is received and inspected.
Shipping costs are non-refundable unless the return is due to our error.
3. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos and order details.
We’ll replace the item or issue a refund — no extra cost to you.
4. Digital Products and Gift Cards
All digital items, downloads, and gift cards are final sale and non-refundable once delivered.
Please make sure you review the product description carefully before purchase.
If you experience a technical issue with a digital product, contact us and we’ll help you reaccess or resend it.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., damaged, wrong item, or defective).
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
6. Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed automatically to your original payment method within 5–14 business days, depending on your bank or card issuer.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check with your bank or credit card company.
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If it’s still missing, contact us at our official email: info@na-prawde.com — we’re happy to help.
8. Contact Us
If you have any questions about returns, exchanges, or refunds, please reach out at below, we’re always happy to help!
NA✽PRAWDE® | NAPRAWDE, LLC
Official Email : Info@na-prawde.com
Online Shopping Store : www.naprawde.store
Springfield, Oregon
United States Of America | 97477
NA✽PRAWDE®
What are the payment options?
Q What payment options does NA✽PRAWDE® accept?
A: We accept a variety of payment options, including PayPal, Visa, MasterCard, credit and debit cards, and more.
Q: Is it safe to make a payment on NA✽PRAWDE®?
A: Yes, NA✽PRAWDE® takes the security of our customers' information seriously. We use the latest encryption technology to ensure that all transactions are safe and secure.
Q: Is there a minimum order value for online payments?
A: No, there is no minimum order value for online payments. You can purchase items of any value using any of the payment methods we accept.
Q: How can I change my payment method after placing an order?
A: If you need to change your payment method after placing an order, please contact our customer support team as soon as possible.
Do you sell gift cards?
Q: What is an NA✽PRAWDE® e-gift card?
A: The NA✽PRAWDE® gift card is a quick and easy way to give the gift of fashion. The card can be used to purchase any products in our online store.
Q: How can I purchase a NA✽PRAWDE® e-gift card?
A: You can purchase an NA✽PRAWDE® e-gift card from our online store. The card is available in denominations of $25, $50, $75, $100, $150, $200, and $250.
Q: How can I redeem the NA✽PRAWDE® e-gift card?
A: You can redeem the NA✽PRAWDE® e-gift card during checkout at our online store. Simply enter the gift card code in the designated field and the amount will be deducted from your total.
Q: What is an NA✽PRAWDE® e-gift card?
A: The NA✽PRAWDE® e-gift card is the perfect gift for anyone who loves fashion. The card can be used to purchase any products in our online store.
Q: Can I check the balance of my NA✽PRAWDE® e-gift card?
A: Yes, you can check the balance of your NA✽PRAWDE® gift card by visiting our website and entering the gift card code in the designated field.
Q: Are there any fees associated with the NA✽PRAWDE® e-gift card?
A: No, there are no additional fees associated with the NA✽PRAWDE® e-gift card. The amount of the gift card is the amount that can be used to purchase products in our online store.
Q: Can I reload my NA✽PRAWDE® e-gift card?
A: Unfortunately, once an NA✽PRAWDE® e-gift card has been used to purchase a product, it cannot be reloaded or reused.
Q: What can I use my NA✽PRAWDE® e-gift card for?
A: You can use your NA✽PRAWDE® e-gift card to purchase NA*PRAWDE products.
Q: Where can I buy a NA✽PRAWDE® e-gift card?
A: You can purchase an NA*PRAWDE e-gift card by visiting our website or contacting our customer service team.
Q: Can I give a NA✽PRAWDE® e-gift card as a gift?
A: Yes, NA*PRAWDE gift cards make great gifts for friends and family who love our products.
Q: How does a NA✽PRAWDE® e-gift card work?
A: Once purchased, you can use your NA✽PRAWDE® e-gift card to purchase NA✽PRAWDE® products. However, once it has been used to buy a product, it cannot be reused again.
Q: Where can I redeem my NA✽PRAWDE® e-gift card?
A: You can redeem your NA✽PRAWDE® e-gift card by entering the gift card code during checkout on our website.
Q: Can I return a product that was purchased using an NA✽PRAWDE® e-gift card?
Please note that product that was purchased by using e-gift card purchases cannot be returned or refunded.
Q: Can I return or exchange NA✽PRAWDE®'s gift card?
A: No, NA*PRAWDE's gift card purchases are final and cannot be returned or exchanged.
NA✽PRAWDE® Shipping Policy
SHIPPING AND DELIVERY WITH NA✽PRAWDE® IN THE UNITED STATE
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Shipping and Return Policy
- 1. Shipping Policy
Shipping Availability
We currently ship within the United States only. International shipping is not available at this time.
Shipping Fees
• Orders under $300 (USD): Shipping costs are calculated at checkout and charged to the customer (Standard Shipping).
• Orders $300 and above (USD): Qualify for free standard shipping within the United States.
Shipping rates and promotions are subject to change without notice.
Processing and Delivery Time
• All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
• Delivery typically takes 5–7 business days, depending on your location and the shipping method selected.
• During high-volume seasons or holidays, processing times may be slightly extended.
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Order Tracking
Once your order has shipped, you will receive an email confirmation with tracking details.
Please allow up to 24 hours for tracking updates to appear after shipment.
Address Accuracy
Please ensure your shipping address and contact information are correct before completing checkout.
We are not responsible for packages lost or delayed due to incorrect, incomplete, or outdated addresses provided by the customer.
If you notice an error after placing your order, please contact us within 12 hours so we can attempt to correct it before shipment.
Pre-Orders or Backorders
If your order includes a pre-order or backordered item, the entire order will ship once all items are available, unless otherwise noted.
Delivery Issues
Once a package is marked “Delivered” by the carrier, NA✽PRAWDE® is not responsible for lost, stolen, or misplaced packages.
For stolen or missing packages, please contact your local carrier office directly and provide your tracking number.
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2. Return and Exchange Policy
We want you to love your purchase! If you’re not completely satisfied, we accept returns that meet the criteria below.
Eligibility
• Items must be unused, unworn, unwashed, and returned in their original condition and packaging (including tags, dust bags, and boxes).
• Returns must be initiated within 14 days of delivery.
• Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
• Clearance, promotional, or sale items
• Customized or personalized products
• Gift cards and digital products
Return Process
1. Submit a return request through our website or contact our customer service team.
2. Once approved, ship the item back to the return address provided.
3. Include your return tracking number and order details in the package.
4. Once your return is received and inspected, you will receive an email confirmation regarding the approval or rejection of your return.
Return Shipping Costs
Customers are responsible for all return shipping fees unless the return is due to an error on our part (e.g., defective or incorrect item).
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
• Approved refunds will be issued to your original payment method.
• Please allow 5–14 business days for your bank or credit card issuer to complete the transaction.
• Shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery with photos and your order number. We’ll be happy to resolve the issue through a replacement, repair, or refund, depending on availability.
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3. Additional Terms
• We are not responsible for shipping delays caused by carriers, weather conditions, customs, or circumstances beyond our control.
• All orders are quality-checked and securely packaged before shipment.
• Once your order has been processed, we cannot modify, combine, or cancel it.
• By placing an order on our website, you agree to all terms and conditions stated in this Shipping and Return Policy.
• Please note that items in your order may be shipped separately.
Contact Us
If you have any questions or concerns regarding shipping or returns, please contact our Customer Service team at official email📧: info@na-prawde.com | www.naprawde.store
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Standard Shipping
* Orders under $300: $20
* Order over $300: Free shipping - Standard Shipping
Shipping Fees
Free on orders over $ 300.
Estimated delivery wime within 5-7 business days
Customized or special items require an additional 20 -30 days to ship.
Python cannot ship to California
Other Fees
Sale and service tax, VAT where applicable
Express Shipping
Shipping Fees
* Orders under $300: $ 25 - $ 30
* Order over $300: Free shipping - Standard Shipping
Estimated Delivery Time Within 2-3 business days
Not available on customized or special items.
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Other Fees : Sale and service tax where the applicable
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Overnight shipping not avilable yet
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Shipping Fees
* Orders under $300 : $20 - Standard Shipping USPS and customer response.
* Order $ 300 or over, Free shipping - Standard shipping USPS
Estimated delivery time 3-7 Business days
All orders are placed after 1 p.m. EST will leave our warehouse the following
next business day and overnight shipping is not eligible on: Saturday - Sunday (Weekend) / Holiday
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Other Fees
Sales and service tax , VAT where the applicable.
SHIPPING AND DELIVERLY WORLDWIDE
Please note that NA✽PRAWDE® currently do not ship internationally or outside the United States. We look forward to expanding our shipping options in the future.
Additional shipping policy
1. Order Processing Time
All orders are processed within 5–7 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive an email notification with tracking details.
If we experience a high volume of orders or delays from our suppliers, processing times may be slightly extended. We appreciate your patience and understanding.
2. Shipping and Delivery
We work with several warehouses and suppliers to ensure we can offer a wide variety of products and fast delivery times.
Depending on product availability and supplier location:
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Your order may be shipped in separate packages.
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Delivery times may vary for different items.
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You will receive separate tracking numbers for each shipment (if applicable).
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3. Shipping Locations
We currently ship to the United States
We do not currently ship internationally.
4. Shipping Fees
Shipping costs are calculated at checkout based on your delivery address, total weight, and carrier rates.
Some promotions may offer free shipping on qualifying orders. Please refer to the promotion details for specific conditions.
5. Delays or Issues
Delivery times are estimates and may vary due to factors outside our control (such as customs inspections, weather, or courier delays).
If your order is delayed or appears lost, please contact us at official email: Info@na-prawde.com , and we’ll be happy to assist you in tracking or resolving the issue.
6. Order Changes and Address Errors
Please make sure your shipping information is correct before checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If you notice an error after placing your order, contact us as soon as possible — we’ll do our best to help before the package ships.
7. Missing or Damaged Items
If any items are missing, damaged, or defective upon arrival:
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Contact us within 7 days of delivery with your order number and photos (if applicable).
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We’ll review and work with our suppliers to resolve the issue promptly.
8. Contact Us
For questions about your order or shipping, please email us at below, we’re always happy to help!
NA✽PRAWDE® | NAPRAWDE, LLC
Official Email : Info@na-prawde.com
Online Shopping Store : www.naprawde.store
Springfield, Oregon
United States Of America | 97477
NA✽PRAWDE®
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